Getting Help

Modified on Thu, 18 Aug 2022 at 08:56 AM

We realize that an AIM Storefront project can get a bit confusing when you don't know who to ask for help. As a general rule, you'll need Tri-Tech's assistance with these 4 things: 

  • Setting up AIM

  • Setting up your AIM Security Computer - often referred to as and API computer or a C2B machine. 

  • Securing an AIM approved Payment Processor

  • Questions about data entry or processes that take place in AIM.  

  • Connection issues between AIM and AIMStorefront

To reach out to Tri-Tech on these issues, they recommend you call their customer support line at 1-563-556-3556 (Option 2)

Monday through Friday : 8:00 AM - 5:00 PM Central Time

or by placing a support ticket in the Tri-Tech portal: 

For issues or questions with your website specifically, you can open a support ticket with Vortx by clicking the blue "New Support Ticket" button on the upper right corner of this page, or by emailing us at and using the subject line of your email to input a ticket title. 

We also encourage you to browse our available helpdesk solutions here:

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