Product Ratings & ResellerRatings

Modified on Thu, 15 Feb 2024 at 10:38 AM

Manage Product Ratings

Enabling ratings allows customers to make comments on your products, which can help boost sales and determine if it's desirable to keep selling certain products. Bear in mind that enabling this feature will add to the maintenance of the store, as you will want to keep a fairly close eye on your ratings to ensure inappropriate material is not being posted on your site.

It is not possible to enable ratings on some products and not others. If ratings are enabled, they appear on all products.

From the Products Menu, click Manage Ratings

On this page in the admin console, you can see a list of all of your current ratings. Ratings can be searched by term, and filtered by whether or not they contain phrases you have set up as bad words on your site.

Enabling Ratings

To turn ratings on, you will need to set your RatingsEnabled Setting to Yes. There are also 3 other Settings which affect how your ratings feature works. Setting values can be managed under Configuration > Settings.

Setting Name	Description
RatingsCanBeDoneByAnons	If this is set to Yes, customers do not have to register to post comments on your site. We highly recommend this is left false, as it will cut down on spam/junk postings.
RatingsCommentFrameVisibility	If this is set to Visible, the voting worker window will be shown on product pages. This is for debugging purposes only, this should be set to hidden on a live site.
RatingsPageSize	This determines how many ratings show per page on product detail pages. If the number of ratings on the product exceeds this, customers will have to click a link to navigate through the list. We recommend this be kept to a pretty small number.

Ratings Display

If a product does not yet have a comment, customers will see this on the product detail page:

If they click the link to create a rating, this window will open:

Once the rating is saved, customers will see a box similar to this on the product detail page:

Badwords

From the Products menu, click Manage Ratings, then click Manage BadWords.

If you're using ratings on your site, you'll want to make sure that inappropriate content doesn't get posted. The Manage Badwords page helps make this faster. You can enter words into the text box on this page and save them, and any ratings containing those words will be flagged. Use the Has Bad Words dropdown in the Filter section on the Manage Ratings page to filter just those ratings which contain bad words. Click the Delete button in each row to delete the rating.

Words must be entered one at a time, and site looks for exact matches. If 'pizza' was entered as a badword, a post with 'pizzas' would not be flagged. The entries are also not case-sensitive, so ABC is the same as abc.

ResellerRatings

First you will need to create a ResellerRatings account. The ResellerRatings official site is here.

Please contact ResellerRatings support in order to find out your Seller ID, which is required to enable ResellerRatings support in your storefront.
Once you've got your Seller ID, navigate to your admin console and add the account number to the Setting: ResellerRatings.SellerId.

The Settings needed for ResellerRatings are:

ResellerRatings.Enabled - When set to yes, this enables ResellerRatings support in your storefront.
ResellerRatings.SellerId - The Seller ID is required for storefront support and must be requested from ResellerRatings. Please request the Seller ID from their support after creating an account.
ResellerRatings.ProductReviewsScriptName - This must match your SEO name as configured in ResellerRatings. For example, a store name of "Easy Eggbaskets" might have an SEO name of "easy_eggbaskets".
ResellerRatings.AutoEnrollment.Enabled - When set to yes, this setting requests a store survey email from ResellerRatings. The survey email will be automatically sent a few days after a shopper has made a purchase by ResellerRatings. Please request more information from ResellerRatings support if needed.