Q: How long do you keep backups?

A: Archives are generated monthly, quarterly, and annually. More details can be found in our hosting agreement.

Q: What are your backup policies?

A: All site files and databases are backed up once a day and stored in an off-server location. Full backups are taken weekly and differential backups are taken each night. AspDotNetStorefront maintains these backups only for disaster recovery. Customers should request a backup from our Help Desk before making any changes that could result in data loss.

Q: Is my website safe with AspDotNetStorefront?

A: Yes. We have years of experience developing, deploying and hosting ASP.NET e-commerce websites. You can rest assured that your website is in the hands of experts with your security and online success as our primary goal.

Q: Can I backup my own site and database?

A: You can backup all your site files using the provided FTP access, but clients are unable to backup their own databases. Please contact us to request a database backup. Backups can be provided on request during business hours (Monday – Friday 8am Pacific Time) and will be provided within 3 business days. Backing up a database, sanitizing it (removing all cardholder data) and dropping it into the root of our hosted website for collection is free of charge so long as the request is made no more than once in any calendar month. Additional backups, or backups requested out of business hours are available on request at a rate of $50 per incident.